Integrated Contractor Management Process (ICMP)

Given the industry’s widespread use of a contractor workforce in its operations, a key focal point of Continental’s HSE programs is the support of our contractors and their programs so they meet Continental’s expectations regarding safe work practices. Our ICMP sets forth requirements for contractor selection; onboarding; performance monitoring and coaching; and periodic, structured reviews. We use ISNetworld as our contractor management platform to accomplish these objectives.

We host semiannual contractor engagement meetings with our entire contract workforce to talk about best practices, opportunities for growth and improvement, and measures to prevent potential incidents. During these meetings, we have invited local police departments, system administrators for our drug and alcohol testing consortium, and representatives from our contractor screening vendor to speak on industry processes, trends, and incidents that have improved both the focus and results on safety.